• Jediodontics: The art of rapport, language and communication in dental practice

    • Friday 19th May, 2:00 - 3:00
    • This lecture is presented by: Mike Gow
    • This session will take place in: Room 4

    • dentist

    Aims and objectives
    • To define rapport, language and communication techniques
    • To provide delegates with new skills in the above to effectively manage dental patients (adults and children)
    • To give an overview of a ‘therapeutic consultation’ for anxious patients that can be adapted for use with all dental patients
    • To define and introduce dental hypnosis.

    Learning outcomes
    • Delegates will be able to effectively use new rapport techniques suitable for dental practice such as ‘mirroring’
    • Delegates will be able to effectively use new language techniques suitable for dental practice such as ‘avoiding negatives’ and effective word/phrase substitution
    • Delegates will be able to effectively use new communication techniques suitable for dental practice such as ‘the yes set’ and ‘non verbal communication’.


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Mike Gow